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KMID : 0665420060210030303
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Korean Journal of Food Culture
2006 Volume.21 No. 3 p.303 ~ p.310
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A Study on the Satisfaction and Preference on the Menu of Japanese Restaurant Customers
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Jeong Woo-Seok
Lee Yeon-Jung
Bong Jun-Ho
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Abstract
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This study was performed by questionnaire to investigate the satisfaction and preference on the menu of Japanese restaurant customers in Seoul. The subjects were consisted of 386 participants in Seoul. The results are as follows: Respondents consider that the preferred menu of Japanese restaurants’ foods is menus such as ’assorted raw fish’, ’sushi’, and ’dessert’ rather than menus such as ’jin mi’, ’seasonal appetizer’, ’raw fish with vinegar’ and ’clean soup’. The higher intake Japanese cuisine menus was ’dessert’ (3.71 point), ’noodle and soup’ ’sushi’ ’fried dishes’, and but ’jin mi’ (1.91 point), ’seasonal appetizer’ scored the lowest. In result of analyzing difference between importance and satisfaction of the menu, importance is much higher than satisfaction. In terms of IPA analysis on Japanese cuisine menu, it was noteworthy that the 2nd quadrant with high fulfillment but low importance for customers included ’noodle and soup’. The menus that need continuous keeping management with high importance and high fulfillment included ’assorted raw fish’, ’roasted dishes’, ’fried dishes’, ’beef and seafood casserole’, ’sushi’, ’deopbap’, ’dessert’.
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KEYWORD
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Japanese restaurants, menu, preference, satisfaction
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